Informativa sui rimborsi

At Kingdom of Motors and Nasty Drivers Garage, we want you to be fully satisfied with your purchase. If for any reason you're not completely happy, our return and refund policy is designed to provide assistance. Please read the following policy carefully.

Return Eligibility

You may return most new and unopened items within 30 days of the date you received your order for a full refund. To be eligible for a return, please ensure the following:

  • Items must be in their original packaging and in new, unused condition.
  • Proof of purchase (order confirmation, receipt) must be provided.
  • Items must not be installed, modified, or damaged.

Exceptions:

  • Custom or personalized items cannot be returned, unless they arrive damaged or defective.
  • Certain clearance or sale items may be final sale. These will be clearly marked.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team via email or phone to initiate your return. Please provide your order number and reason for the return.

    • Email: [Insert email address]
    • Phone: [Insert phone number]

  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with return instructions.

  3. Shipping the Item: Pack the item securely in its original packaging and include the RMA number on the outside of the box. You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

  4. Send the Package: Return the package to the address provided in your return instructions.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow up to 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

If you received a defective or damaged item, we will gladly replace it at no additional cost. To request an exchange, please contact our customer service within 30 days of receiving your order.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us immediately with photographic evidence of the damage or defect, and we will arrange for a replacement or issue a refund.

Contact Us

Thank you for shopping at Kingdom of Motors and Nasty Drivers Garage! We appreciate your business and are here to ensure you have a positive shopping experience.